We want every book to reach you in good condition. This policy explains what to do if something is wrong with your order.
Damaged, faulty or wrong items
If your order arrives damaged, with printing faults, or is not the item you ordered, contact us within 7 days of delivery. We will replace the item at no extra cost or, if a replacement is not available, refund you in full.
Changing your mind
Unused books in their original condition can be returned within 7 days of delivery for a refund of the book price. You will need to bring or send the book back to us, and delivery fees are not refundable.
Items we cannot take back
- Books that have been written in, damaged or show clear signs of use
- Opened electronic items such as decoders, unless they are faulty
- Worn or washed clothing
How refunds are paid
Approved refunds are sent back through Paystack to the Mobile Money wallet or card you paid with. Please allow up to 10 working days for the refund to show, depending on your network or bank.
Cancelling an order
You can cancel a paid order for a full refund at any time before it has been dispatched. Unpaid orders are cancelled automatically after 60 minutes.
Contact us
For returns, refunds or any problem with an order, call or WhatsApp +233 24 355 6666 or +233 54 849 1524, or email rcnghana2020@gmail.com. Please have your order number ready.